FAQ
Q: Do you ship internationally?
A: Currently we only ship to US territories and Canada, we hope we can ship to more countries by the end of this year.
Q: Where is your store located?
A: We are from Chula Vista California! Unfortunatelly at the moment we do not have a public store. We are online only!
Q: Are you the manufacturers or direct distributors?
A: No. We are just an online small business store. We do not create or directly distribute any of the brands on our store.
Q: This is my first time trying Mexican Candy, what do you reccomend?
A: We reccomend the classic mix box for first timers as it has a little bit of everything!
Q: I tried placing an order but its declining my card.
A: Please verify that the billing address does not have any typos or wrong information when placing an order.
If you're still having issues please contact us.
Q: My card got charged but I didn't receive a confirmation number or tracking information!
A: This happens because our system detected an error or a typo on your card information. A refund is automatically issued and it may take up to 2 business days to be reflected.
Q: I placed an order but I realized I have an error on my shipping address.
A: If your order hasn't shipped yet, please contact us as soon as possible. Once shipped, please contact the shipping carrier for any updates. We are not responsible for misplaced, lost or sent back orders.
Q: My tracking says delivered, but I haven't received my order yet.
A: Please verify that your shipping details are correct.
if they're please check with your neighbors to see if they received it by mistake. If not please contact us as soon as possible.
Q: Missing item /Damaged/ Incorrect item
A: If you're missing an item from your order or is incorrect please let us know so we can send or refund the correct items!
Q: Do you offer free shipping?
A: Yes, only to US states at this time.
Q: Do you sell wholesale?
A: We do offer pre-orders on master cases for many of the items we have on our website. For more information please send us an email at:
sales@mymexicancandy.com
Q: My tracking information has not updated in days.
A: If your tracking history says "Label Created" and nothing else and has been multiple days, please contact us. If it has any other update please contact the shipping carrier for more information.
Q: Hablan español?
A: Si, todo nuestro equipo es bilingue! puede contactarnos con confianza.